Family Matters Support Worker

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Family Matters Support Worker

The Bangladeshi Islamic Centre (BIC) is a formally constituted, community led, independent charitable organisation, committed to the alleviation of disadvantage, inequality and deprivation through a targeted range of services to the communities of Sandwell and with a particular focus upon the Bangladeshi community. Among the wide range of services we provide, information, advice & guidance is amongst the most important to our communities with an average well in excess of 1,000 clients per annum coming to us for support.  

Hourly Rate: £12.50

Hours of Work: 12 Hours per week.

Length of Contract:  Fixed Term Three Year Contract.  

Application Closing Date: Monday 26th June 2017 5.30pm

 BIC is looking for an Family matters support worker, who will lead on the support for the most disadvantaged unemployed and economically inactive families in the Black Country to get back into employment, training or learning opportunities.   You will have a background in family and employment support, with an extensive knowledge of employment barriers. You will have excellent communication and IT skills, administrative skills and be fully competent on Microsoft applications. You will have the ability to work independently and part of a team.  



Contact: Abdul Subhan Contact: 0121 558 8204

Collection:  Bangladeshi Islamic Centre 10-13 Lewisham Road Smethwick

West Midlands B66 2BP



BIC is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: BIC  is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at BIC are based on service needs, job requirements and individual qualifications, without regard to race, colour, religion or belief. BIC will not tolerate discrimination or harassment based on any of these characteristics. BIC encourages applicants of all ages.

Job description

Post: Family Matters Support Worker Salary: £24,050 pro rata Grade 2 point 16 Hours: 12 hours per week (Fixed term until Nov 2019) Location: Bangladeshi Islamic Centre Smethwick


  • A highly skilled communicator, you will have or be willing to work towards the NVQ Level 3 in Information, Advice and Guidance.
  • Improve access for family members to better quality, local employment and training.
  • Aim to work with families so that more members take up employment, training or further education or start their own employment or enterprise.
  • Aim for more family members to be more confident, motivated and optimistic.
  • You should be experienced in providing information, advice and guidance that would enable customers to access employment and further training.
  • You must be capable of securing work placements and other opportunities for vulnerable groups, including the long-term unemployed.
  • Experience of motivating and building the confidence of the long-term unemployed and provide in-work support to enable clients to sustain their employment.
  • Able to examine potential client base and partner groups with the aim of attracting employers that are likely to support clients in finding employment.
  • Organised and methodical, you will have working knowledge of Microsoft Word, Excel, and PowerPoint, as well as a range of databases and the internet.
  • Strengthen links and develop working relationships and partnerships in the interests of ensuring families access appropriate services.
  • To abide by the participant eligibility criteria as defined by the Big Lottery fund and to maintain accurate and timely participant records
  • Produce detailed and timely reports as requested.
  • To work with team members to devise and implement effective monitoring and evaluation systems and to assist with the production of reports as required by our funders.
  • To identify and address any barriers, to access, engagement and developing referral pathways for clients needing a service
  • To work jointly and in partnership with other agencies and community organisations to meet the defined needs of children and families, following agreed protocol
  • To ensure that all assigned work adheres to BIC Safeguarding Policy and ensure LSCB procedures are followed in the event of any child protection issues or concerns.
  • To comply with BIC’s Health and Safety Policy, Data Protection Policy and to protect the health, safety and welfare of themselves and others
  • To comply with BIC’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the Principles of these policies amongst colleagues, service users and other members of the community
  • To promote a positive image of BIC, representing the organisation in order to increase professional and public awareness of the organisation’s work and of the views and needs of service users

Person Specification

  • Information and Guidance Level 3 or equivalent
  • Experience in working with individuals and small groups in an employment advice or guidance capacity.
  • Experience in using a range of public involvement/user participation techniques
  • Experience in partnership working, preferably spanning voluntary and community sectors, local authorities and health services
  • Experience of planning and delivering training to members of the public.
  • Working with members of the public to tackle barriers to engaging in employment or training. Knowledge & understanding of:  
  • Relevant policies relating to children and their families
  • Of the needs of parents, young children and families in an inner city environment
  • Different ways of facilitating community participation
  • Experience of ‘advising’ disadvantaged people about employment and training opportunities
  • Good organisational skills, including maintaining effective administration systems
  • Excellent communication, interpersonal and social skills
  • Able to empathise with parents/carers
  • Able to plan & manage own work & use initiative
  • Good team player
  • Computer literate
  • Willing to work flexible working hours

This post is funded through Big Lottery Fund and the European Union through the European Social Fund     Charity No. 516981